Shipping / Customer Service and other info

• Shipping Details
• International Shipping Fees
• Handmade Items
• Customer Service
• Returns
• Exchanges

Shipping Details

We ship just about anywhere. However, it is the responsibility of the customer to know the laws and regulations of your State or Country pertaining to the products or items you intend to purchase.

Red Path, or it's agents or representatives will not be responsible for the duty, fees, penalties or seizure by customs or quarantine agencies. To get a shipping quote, you may call us at 1-337-214-4171 or email us at redpath.regalia@yahoo.com

Shipping outside the continental US is usually by USPS (United States Postal Service) Priority International and does not include insurance.

Please contact us by phone or email if you want to add shipping insurance to your order.

Shipping inside the continental US is usually by UPS. Ground and insurance is included in the shipping fees. Other shipping arrangements can be made by contacting us directly by phone or email.

We currently ship to Australia, Canada, France, Germany, Japan and UK. If your country is not listed here, please contact us for shipping details.

Oversized items such as bows, quivers, spears or especially heavy items may require additional shipping fees. Any items requiring additional shipping fees will be noted in the items description, or you will be contacted by email.

We will do everything possible to ship your item or items within two business days of placing your order, unless your order consists of handmade items.

Handmade or custom items could take up to two weeks to complete before shipping. If there is an unusual delay period or we are unable to deliver the items you ordered in a reasonable amount of time, you will be notified.

International Shipping Fees

We have set our international shipping fees rather high to cover the cost of most items. We have found that it is quicker to do that way, than it is to contact the customer, retrieve the extra money and then send off.

Do not worry... You will not be overcharged. You will be refunded the difference. [This normally happens after we have shipped the item to you].

Handmade Items

Pictures of products on this website are representative of the actual item[s] you may receive. Actual products may vary in size, color, pattern and design.

Specific items shown are subject to availability and not guaranteed to be in stock. If you happen to purchase an item that is no longer in stock, the full amount of your payment will be refunded to you immediately.

Customer Service

Red Path is committed to offering the best customer service possible. We want your experience to be a pleasant one. Therefore, should you need personal assistance, you may email us at redpath.regalia@yahoo.com or you may telephone us anytime at 1-337-214-4171

However, if we don't answer, please leave a message on our voicemail and we will contact you as soon as we can.

If you call during regular business hours and receive the voice mail, we could be at the post office or lunch. Leave us a message and we will call you back.

Returns

No refunds for handmade or custom made items. Returns or exchanges will only be allowed for damaged merchandise. No returns will be accepted without prior approval. You must contact us by phone at 337-214-4171 or email at redpath.regalia@yahoo.com within three (3) days of delivery.

Returned items should be returned in original packaging if possible. All items should be packaged properly to prevent further damage during shipping. Refunds will not be processed for damage to items occurring during shipping due to improper packaging. Refunds may take 2-4 weeks to process.

Digital photos of the damaged item[s] are always encouraged and appreciated. No cash refunds. Qualified refunds will be for replacement or store credit only. Shipping charges are not refundable.

Exchanges

Damaged or defective merchandise should be reported via email & or telephone to Red Path immediately upon receipt. Request for exchange must be made within 3 days of receipt. No exceptions. Please call 337-214-4171. If you reach our voice mail, leave a message. Messages are time & date stamped. Your call will be returned as soon as possible.